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Payments & Orders |
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What method of payment do you accept?
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Our shopping carts are powered by Paypal.
Instant payments can be made with a major credit card
such as: Visa - Master Card - Discover - Amex.
With Paypal you can also pay with an e-check
or bank transfer. We additionally accept International
Money Orders. All payments must be in USD.
Payment Clearance Time:
Paypal
is the easiest and fastest way. When making an instant payment,
your package will be on its way to the post office for the next
pickup. E-check takes about 4 business days to clear. Unverified
and unconfirmed accounts will have a 4 business days
hold for security reasons. This is to protect us and our customers
against theft or unauthorized transactions.
Money
orders may take 5 to 7 business days or
more to clear depending on your location. Money Orders
must be the kind that can be changed internationally,
otherwise it will be returned.
Bank wire transfers
can be made for larger orders but a bank fee may apply depending
on your location.
Please contact us if you wish to pay
with a money order, personal check or bank wire transfer.
You can proceed by adding to the cart all your items,
then when your done you can copy the content of our cart and
paste it into our contact
form.
Direct credit card payment can be made via Paypal without
being a member, just like any credit card processor. Just checkout
and click on "If you do not currently have a PayPal account
click here". Then you will enter your shipping address
and process your payment.
At this time we do not accept direct credit card payment outside
Paypal, in the future we may add this service but we will have
to higher up our discount prices as well due to the high processor
fees. |
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What about taxes and customs?
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Taxes are inclusive in the price of the item
(s) within Canada. Your order will be departing from Canada.
We do not collect brockage or custom fees for foreign sales.
We will do our best to make your shipment as smooth
as possible. Once the package has been shipped it is
out of our control and custom fees may still apply in the buyer's
country. There's no custom fees to the USA for items under $200
USD. We do not take any responsibility for brockage and custom
fees nor for damages made by customs handling. Please check
with your local government agency for more information on custom
policies. |
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What currency will my card be charge and what is the
exchange?
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Our Prices are shown & debited in Canadian Currency. The
USD, EURO and GBP shown are approximate numbers to give you
an ideal of our prices in your currency. Please visit XE.com
Personal Currency Assistant to more accurately convert your
total into your local currency. Please be aware that exchange
rates can change daily and this may not be the exact amount
debited from your card. |
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Shipping Information |
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Do you ship worldwide?
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Yes, we do! If your country is not listed in our checkout
system, please contact us with your
order (copy and paste from the cart before final checkout) and
we will send you a custom invoice. |
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Which postal carrier do you use?
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Our cart system is set up with Canada Post to accurately charge
the shipping cost by weight upon checkout. This system provides
the best possible rate. We no longer use UPS or FedEx due to
their excessive handling and brokerage fees charged to the receiver.
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When should I expect my package to arrive?
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Lead time can be up to five business days (not including weekends
and statuary holidays) of payment received and processed. Some
exception may occur with special orders or back orders, you
will be notified when a shipping delay is expected. Please realize
that we have no control over the postal service nor
custom agencies, so please be patient if delays occur.
If you're located far from us or in a rural area, the postal
service may take longer to reach you. Purchase during the holidays
may also take longer than usual. Upon checkout you find this
mention: "Please select a shipping option from those below."
It will be indicated the delivery time frame for your area. |
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Customer Care |
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Are your cosmetics tested on Animals?
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No, our cosmetics are not tested on Animals, that is if you
don't count humans! We firmly believe in testing our products
on human volunteers only. You will find that over 90% of our
packaging does have the "not tested on Animals" Logo.
We are working on placing this logo on all our products in the
future. |
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Do you have a printed catalog you can send me?
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We do get printed catalog every year but it's outdated by
the time it's out of the printing shop! This is for the simple
reason that we are constantly updating our products selection
and adding new ones as well. Therefore we feel that our online
catalog is much more accurate and efficient at this time. You
are more that welcome to download our 2007 catalog
in PDF format; click
here. |
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Do you send out free samples
for testing?
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We do not send out free samples. We are able to maintain low
prices by keeping our cost down and therefore passing on the
savings to you! |
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Do you offer professional membership such as MAC PPID?
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No we do not, we feel that charging a membership fee to get
a discount is not ethical. If you are a professional in the
beauty trade, you can fill-up the "Distributor/retailer
Inquiry" form to get wholesale prices without paying
any membership fee. |
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Problems & Returns or
Refunds |
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A problem has arise with my order, what can I do?
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In case any problems would arise with your order, we urge
you to contact us immediately.
You must let us know within 7 business days of post mark. Afterward
we no longer take any responsibility for your order. If your
package did not arrive after exceeding the approximate time
of shipping delivery mentioned upon checkout, contact us and
we will place a trace on it. But please be patient, if you purchase
outside of Canada or during the holidays the shipping can take
longer than usual. We recommend Express post for faster delivery. |
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What about your return and refund policy?
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As most of you know, there are usually no returns or refunds
on hygienic products and cosmetics. Some cosmetics company will
take returns but there prices are also very expensive. We keep
our cost low to pass on the savings to you. The only exceptions
for returns are: 1. If an item is wrong or defective; we check
all items minimum three times with three different representatives,
therefore the chances of receiving defective items are very
low. 2. If you have received item (s) damaged during shipment.
We pack very well to ensure that your item arrives safely, but
it may happen. To get an exchange on a damaged item the condition
of the goods must be unused. The item must
be received within 10 business days of post mark. Contact
us immediately, returns will be accepted only with
an RMA number. All orders are NOT refundable, all sells
are final. We take no responsibility for damaged goods made
by customs handling which is NOT covered by insurance. Please
check with your local government agency for more information
on custom policies. |
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